Privacy policy

Last updated: August 18, 2025

Meds4you operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Meds4you is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, UPI ID, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  1. Provide, Tailor, and Improve the Services – including order processing, payment processing, shipping, account management, returns, exchanges, reviews, and personalized recommendations.
  2. Marketing and Advertising – including promotional emails, SMS, targeted advertisements, and personalized offers.
  3. Security and Fraud Prevention – including authentication, fraud detection, investigation, and maintaining secure transactions.
  4. Communicating with You – including customer support, service updates, and account-related notifications.
  5. Legal Reasons – including compliance with applicable laws, responding to law enforcement or court orders, and enforcing our policies.

Payment Information and Razorpay

We use Razorpay as one of our payment service providers. Razorpay collects and processes your payment information such as credit/debit card details, UPI ID, wallet information, and other financial details in order to complete your purchase.

  • Razorpay is a PCI-DSS compliant payment gateway, and all sensitive payment data is encrypted and processed securely.
  • We do not store your full payment card details or UPI information on our servers.
  • By completing a payment transaction, you consent to Razorpay collecting and processing your payment data for the purpose of completing the transaction.

How We Disclose Personal Information

We may disclose your personal information in the following cases:

  • With Shopify, Razorpay, vendors, and other service providers who perform services on our behalf (e.g. payment processing, IT, data analytics, customer support, shipping).
  • With business and marketing partners for promotional purposes (as permitted by law).
  • When required by law, legal process, or regulatory authorities.
  • In case of business transfers, mergers, acquisitions, or reorganizations.

Relationship with Shopify

The Services are hosted by Shopify, which also collects and processes information in accordance with its privacy practices. For more details, visit Shopify Privacy Policy.

Consent

By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us (subject to legal and contractual restrictions).

Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.

Children's Data

We do not knowingly collect information from children under the age of 18. If you believe a child has provided us with personal information, please contact us immediately.

Security and Retention of Your Information

We take appropriate technical and organizational measures to secure your information. Payment data is handled securely via PCI-DSS compliant gateways such as Razorpay.

Your Rights and Choices

You may exercise your rights to access, delete, correct, or port your data as permitted under applicable law by contacting us at the details below.

Grievance Officer (as per IT Act, 2000)

Name: TDB
Email: care@meds4you.in
Phone: +91-7303039854
Address: Shop no. 2, Sector 89, Gurgaon, HR, 122505, India

Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact us at: